FAQ's

What is a Residential Care Home? Are You a Group Home?

A residential care home is a state-licensed facility that meets the same regulations as large assisted living centers but operates within a residential neighborhood. Heart to Home is not a group home. Our housing license requires that 80% of our residents be over the age of 65. Many residents choose this option for the high-quality, personalized care and to avoid feeling "lost in the shuffle" of larger facilities.

What is the Move-In Process?

The process starts with a private tour of our home, where we answer questions and gather information about your loved one. Next, one of our nurses conducts a physical assessment in the current setting (home, nursing home, etc.). Finally, we make the transition as seamless as possible, assisting with movers, transportation, and paperwork, and personalizing the new room to feel like home, including favorite recipes and individual activities.

Why Choose Heart to Home Over Larger Facilities?

• Superior Care Ratios: 1 caregiver to 3-4 residents during the day and evening.
• Communication: We keep families informed and involved.
• Comprehensive Services: On-site therapy, hospice, and medical care (Bluestone Physicians).
• Personalized Care: Focusing on the mind, body, and soul.
• Experienced Leadership: Over 65 years of combined healthcare experience.
• Home-Like Environment: A true home, not just a facility.
• Deep Connections: Staff develop meaningful relationships with residents.
• Custom Menus and Activities: Based on individual preferences.
• High-Caliber Staff: Trained to meet the specific needs of our residents.
• Beautiful, Safe Homes: Designed with accessibility and comfort in mind.

What is a Memory Board?

A memory board is a space outside each resident’s door to display cherished photos and memories. It’s a collaborative project involving family, friends, and staff. These boards help create deeper connections with residents and allow us to tailor activities and meals to their preferences, while also providing a comforting visual cue.

What Design Features Are Unique to Heart to Home?

• Green, Sustainable Building: Eco-friendly materials and equipment.
• Safety First: Security systems, fire alarms, and fall-preventative flooring.
• Soothing Environments: Calm earth-tone colors, in-floor heating, and ample outdoor spaces for gardening.
• Aging-In-Place Philosophy: Handicap accessible homes with customized layouts for older adults.

Do You Provide End-of-Life/Hospice Care?

Yes, we offer compassionate end-of-life care. Our goal is to minimize family stress and ensure residents receive dignified, exceptional care. We collaborate with local hospice providers to deliver comfort and peace during this important time.

Can We Volunteer at Heart to Home?

We welcome volunteers! It’s a meaningful way to give back to the community. Volunteers must undergo orientation to ensure they meet our standards.

Can We Bring Homemade Food to Share?

While we encourage sharing food, we require that any homemade meals be prepared in our kitchen under staff supervision to ensure food safety. Homemade food can be shared with your loved one, but not with other residents unless prepared in-house.

How Does the Cost of Heart to Home Compare to Other Care Options?

Our rates are competitive, ranging from $460–$500 per day, depending on room type and care level. These rates cover room, board, and services. When you compare our staffing ratios, activities, and services, Heart to Home offers a truly exceptional model of care.

Does Medicare Pay for Services at Heart to Home?

Medicare does not cover the full scope of our services, but we coordinate Medicare-covered services such as hospice, physical therapy, and primary care physician visits on-site.